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Falcon Housing Association (FHA) recently launched the Customer Services Hub. The primary role of the hub was to receive calls and emails for reactive repairs and to issue these repairs to a network of contractors. This was made possible by having a robust housing management system with repairs and other integrated modules provided by SASSHA 360. FHA utilised the SASSHA 360 repairs module to provide an end-to-end repairs process to include, logging a repair, assigning a repair to a contractor, adding appointments and notes, adding estimated and actual costs (including SOR codes), the system also has authorising levels so that repairs over certain limits need manager authorisation to approve. FHA also use the in-built CRM module to assign tasks to FHA employees relating to repairs (e.g. if information is required for a recharge) and also the Hub use the CRM to assign tasks based on non-repairs calls such as income or general housing queries to relevant FHA employees.
All FHA contractors receive their works orders via automated email and also have a contractor portal to log into to view repairs (including repair details, target dates for completion, any access issues and warnings such as asbestos). The portal allows contractors to add notes and complete repairs, tracking whether it was completed first time and has a facility to update progress (if the repair hasn’t been completed) and input any access issues or similar. The contractors can also add invoices directly to their portal which are then approved by FHA using SASSHA, again with authorisation levels built in so different levels of management can approve appropriate costs. The approved invoices are then exported to Sage for payment. SASSHA 360 also provides a wealth of management data relating to repairs such as numbers and percentages of repairs complete within SLA, repairs completed first time, cost of repairs, customer feedback survey responses etc.
SASSHA 360 has allowed FHA to seamlessly launch the Customer Services Hub and continue in the aim of having all housing related data on one system. Whilst the modules are prebuilt the SASSHA team have worked closely with FHA to understand our needs and have made amendments or recommendations for processes accordingly. The SASSHA team provide first and second level support for the system and understand the housing sector and therefore tailor responses and developments accordingly. FHA look forward to continuing to work with the SASSHA team as the Customer Service Hub expands and more of SASSHA 360s functionality is utilised.
Chris Voisey, Head of Data Integrity – Falcon Housing Association CIC
Unlock enhanced housing management capabilities with the seamless integration of Plentific and Sassha 360. This collaboration establishes a fluid connection between two robust systems, allowing clients to effortlessly monitor and record events originating from Plentific within the Sassha 360 environment. Stay ahead of the curve as Sassha receives real-time updates, keeping pace with clients seamlessly managing their work orders through Plentific.
Bid farewell to redundant data entry with our integration, as it eliminates the need for double keying, ensuring data accuracy and operational efficiency. Experience a transparent workflow with a comprehensive record of every action, providing insights and clarity at every step. Elevate your housing management strategy with the powerful synergy of Plentific and Sassha 360. Streamline, optimize, and thrive with confidence.
SASSHA 360 is an incredibly powerful and flexible housing software solution and the team behind the system are proactive and very easy to work with. Over the past 5 years we worked very closely with the SASSHA team and have recently transitioned from SASSHA HMS to SASSHA 360. The implementation process was very well managed and the team at SASSHA worked closely with us to develop the system to ensure it met our requirements.
The team at SASSHA are always available to advise and assist and we have been particularly impressed with their approach to integrating SASSHA 360 with another software platform.
Alastair Cooper Operations Director Change Housing – Part of Foursynergy Group
Sysaro Systems Limited Registered office address 242 Wingrove Road North, Fenham, Newcastle Upon Tyne, NE4 9EJ Company number 06847208
