A comprehensive Rent and Housing Management system with all the tools you will need from the property handover, tenant application stage and tenant management.
Manage arrears in line with policy stages, through to eviction. Use predicted payments, Housing Benefit entitlements, Universal Credit tracking all backed up with full rent statements to monitor your tenants arrears.
Management tool to set and monitor completion dates for stages to complete void work. Report on void turn around times based on time in major/minor maintenance and with housing management.
Add a user-defined set of actions to drive the best service level to your clients. Notifications for overdue actions or cases mean everything is kept on track.
Repair maintenance requests can be added to assets and issued as internal inspections or repairs orders to contactors. User defined or standard schedule of rates is available against designated contractors. Using the survey system clients can quality assure the process.
Track support needs for service users through the Risk and Support module. User defined Needs and Goals together with distance travelled methodology to create a comprehensive view of a client’s progress through the service.
All parts of the system can integrate with the communication tool through letter, email and SMS templates. End users can send individual or bulk communication to Tenants, Contractors, Landlords and more.
Process to schedule and issue grouped repairs within a proactive timetable. e.g. Gas servicing property schedule completed before renewal
SASSHA 360 planned stock condition module is a way of surveying your stock to produce surveys that result in 30-50 year cash flow forecasts across all the assets.
Manage service contracts and cyclical works through a fully configurable dashboard.
Process to map SASSHA 360 coding for finance transactions to the Nominal Accounts structure and process period summaries to the accounts system.
Facility to upload electronically received payment schedules.
Contact based CRM event and task management system. Whether the inception of an event originates from a phone call, email, SMS or face to face event the context and tasks are integrated through a user defined SLA breakdown of tasks and linked sub-actions.
Enhance your tenant’s housing journey with 24/7 account access to their account. They can check their balance, request a repair, complete a tenant satisfaction survey, update details and more.
Send works orders, allow contractors to update jobs, complete and even process invoices through to your back-office system
Stock condition surveys completed onsite feed directly back to your system with no duplication
SASSHA 360 design allows users to design their own data filters to be assigned to all parts of the system to make sure users can find and manage events in the most effective way.
Our Survey module allows you gather user-defined feedback about your service level. This can be controlled through survey links sent to clients via email or SMS.
Prebuilt automated reports directed to the relevant audience or define your own. Data is captured and stored within the users own online directory.
SASSHA 360 allows configuration of Roles and Groups to trigger communication across the system as well as to lock down security for data and modules within the system.